Support
Have a question, need help setting up your loyalty program, or running into an issue? We're here to help. Email us at support@tryloyaltycards.com
Common questions
How do customers join my program?
They scan your QR code with the camera on their phone and the card saves to Apple Wallet or Google Wallet in a tap. There is no app to download and no account to create, which is the whole reason people actually keep the card.
What do I need to get started?
Your logo, the colors you want the card to use, and a decision about what a customer earns and what they get for a finished card. That is it, and it takes under five minutes from signup to a card you can share.
Do I need to change my point of sale?
No. There is nothing to install, nothing to integrate, and no developer work to commission. Your loyalty program runs alongside whatever you already use to take payment.
How do I give my staff access?
Team members are managed from your dashboard. The Free plan covers one account, Plus covers five, and Pro covers as many as you need, so the people working the counter can add points without sharing your login.
Can I print something for the counter?
Yes, on every plan including Free. Your account includes a ready-made, print-ready page for your program, so you can put a QR code next to the till without designing anything yourself.
Something is not working. What now?
Email us and tell us what you were doing when it went wrong. Pro accounts include priority support, and everyone else still reaches a person rather than a queue.